Frequently asked questions

How do I get in touch with you?

Please contact our Divine Customer Service line at 1-800-304-4090 with any questions, concerns, or feedback. We are here to ensure you have the best experience possible.

Are you insured?

We carry a $5M General Liability and a $1M Garage Keepers policy protecting you, others, and your vehicle. Please do make sure your valuables are removed from your vehicles, as we are not responsible for theft. All claims for damage must be made within 24 hours of the completion of your reservation.

How are your valets screened?

Each of our valets go through rigorous interviews and training process. They must have a clean driving record and pass a criminal background check. Divine has a zero tolerance for any drug, alcohol, or any other substance use.

Where is my car parked when I use Divine?

Your vehicle is safely parked in one of our designated secured lots.

Can I park overnight

Yes - we provide overnight storage in our secured garages! Prices may vary by city, so please refer to your app for the most accurate information.

How much does it cost?

Our pricing is a flat rate of $15. If the car is not returned by closing time, it will be stored overnight with an additional $15 per day charge. When there are events that cause demand to increase significantly, Divine reserves the right to increase the flat rate.